Privacy Policy

1. Personal Information We Collect

To process, dispatch, and track your orders legally within Australia, we collect only the necessary information:

• Identity & Contact: Full name, email address, mobile phone number for Australia Post delivery notifications.
• Delivery Address: Street address, suburb, state, and postcode.
• Age Confirmation: Strict verification that you are 18 years of age or older in compliance with Australian tobacco and vape regulations.
• Browsing & Technical Data: IP address, device type, and shopping cart session cookies used exclusively for website functionality and anti-fraud monitoring.

2. How We Use and Protect Your Data

Your information is used strictly to fulfill your orders, provide tracking notifications, and deliver customer service.

• No Data Brokering: We NEVER sell, license, trade, or distribute your email, telephone, or purchase history to third-party marketing companies.
• Logistics Sharing Only: Delivery details are shared solely with Australia Post for courier dispatch purposes.
• High-Grade Encryption: All transactions and account communications are encrypted end-to-end via 256-bit TLS/SSL certificates.

3. Your Privacy Rights & Access Requests

Under Australian privacy law, you maintain the right to:

• Request an export copy of all personal records associated with your account.
• Request corrections to any outdated or inaccurate address and contact data.
• Request complete and permanent deletion of your account and personal history from our servers.

Contact Privacy Officer