Your purchases are shipped locally from Australia
Freeshipping when you spend over A$130
Fast 3-Step Warranty Resolution
1️⃣
Contact Support
Message our WhatsApp or email team within 48 hours of parcel delivery with your Order ID.
2️⃣
Quick Verification
Provide a quick photo or 5-second video demonstrating the defect or incorrect item.
3️⃣
Instant Replacement / Refund
We dispatch a free replacement express or issue an immediate full refund to your original payment method.
Return & Warranty Eligibility
✓ Covered Under Warranty & Eligible for Return
- Dead on Arrival (DOA): Vape fails to draw, produce vapor, or charge out of the sealed box.
- Leaking in Sealed Packaging: Device arrived leaking liquid inside the original factory blister pack.
- Incorrect Item Sent: Received a different flavor, carton, or product model than ordered.
- Unopened Returns: Any brand new, unopened, sealed item in original condition within 14 days.
✗ Excluded from Return & Refund
- Opened / Used Consumables: Due to Australian public health laws, opened disposable vapes, cigarette packs, or tobacco pouches cannot be returned.
- Subjective Flavor Preference: Disliking a specific flavor or aroma is not deemed a manufacturer defect.
- Accidental Physical Damage: Devices that have been dropped, submerged in water, or dismantled.
Refund Processing Times
| Payment Method | Approval & Initiation | Funds Arrive in Your Account |
|---|---|---|
| Bank Transfer / PayID | Within 24 Hours | Instant to 1 Business Day |
| Debit / Credit Card | Within 24 Hours | 1 to 3 Business Days (Bank dependent) |
| Store Credit / Gift Voucher | Immediate | Instant (Issued immediately to your account) |
Have Questions or Need Assistance?
Our dedicated Australian support team is available 7 days a week from 10:00 AM to 5:00 PM (AEST). We are always happy to help with flavor recommendations, carton pricing, and order tracking.